Total Family Clinic is an in-network provider for most major health insurance plans listed under our ‘Insurance’ tab. Coverage can vary by plan, so it is your responsibility to confirm your benefits directly with your insurance provider. While our staff will make every effort to verify your coverage, this may not always be possible during late hours.
If your plan isn’t accepted, we offer affordable self-pay rates, and for patients without insurance, we can provide a reasonable estimate before treatment along with information on discounts or charity care options. Most insurance plans require a co-payment at the time of service, and once we receive payment details from your insurance company, we’ll send you a bill for any remaining balance.
Please contact the office with any questions. You may need to contact your insurance carrier if you have questions about coverage. We accept Visa, MasterCard, Discover and American Express. Payments are normally processed within 24 hours.
Your bill can be paid using our online system.
How much will my visit cost?
When you register, we will provide a payment notification with our best estimate of your total cost of services to provide transparency to our patients.
Our Payment Policy
At the time of your visit, all patients are required to pay their applicable portion of the visit cost — this may include a copay, deductible, and/or coinsurance. With limited exceptions, we ask that patients either keep a payment card on file or pay $150 (or the full amount of the deductible or coinsurance, whichever is greater) at check-in. If your insurance plan requires a copay, as shown on your insurance card, you will only be asked to pay that copay at the time of service.
Keeping a card on file helps ensure smooth transactions and efficient billing. Your card will only be charged if there is an additional balance owed after we have billed your insurance.
How our Billing Process works with Insurance
Your payment card on file will only be charged if there is an additional balance owed beyond what was collected at the time of service and after your insurance has been billed. The card will never be charged more than $180 per visit. If your patient responsibility exceeds $180 for a visit, the remaining amount will be billed separately.
We will send you an email notification at least 3 days before submitting any additional charges to your card on file. It’s important to provide a valid email address at registration so you can receive these notifications. If you prefer to pay using a different method, simply contact us after receiving the email notice.
For questions or to arrange alternative payment, please call our billing department at (470) 742-4672, Monday–Friday, 12:30 p.m. to 5:00 p.m. EST.